Privacy Policy

Last updated: September 19, 2025

Quick Summary

  • We collect your email and the information you provide in the app.
  • Your chats are processed by OpenAI to generate responses.
  • Your account and session data are stored securely in Supabase.
  • The app is hosted on Vercel.
  • We don't sell or rent your data.
  • You can delete your account and data anytime by contacting us.
  • Flowcus is for productivity support — not medical or therapeutic advice.

Full Privacy Policy

Flowcus ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website and services. It also outlines your rights under applicable privacy laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

1. Information We Collect

a. Information You Provide

  • Account Information: When you sign up, we collect your email address.
  • Support Requests: If you contact us, we collect your message content to help resolve your request.
  • Newsletter: If you subscribe, we collect your email to send updates.

b. AI Chat Logs

  • Content you provide when using the Flowcus chat companion (processed by OpenAI models).
  • Logs are linked to your account for continuity and to improve user experience.
  • We do not sell or share your chat logs with outside third parties.

c. Information We Collect Automatically

  • Usage Data: Pages visited, time spent on features, clicks, focus session logs, and navigation patterns.
  • Device & Browser Info: Device type, browser version, IP address, operating system, crash reports.

d. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Maintain your session and keep you logged in
  • Analyze usage patterns
  • Personalize your experience

You can manage cookie preferences in your browser settings.

2. How We Use Your Information

  • Provide, maintain, and improve the Flowcus app experience
  • Personalize productivity insights and AI responses
  • Monitor and improve AI performance
  • Communicate with you regarding updates, support, and newsletters
  • Ensure security and prevent misuse
  • Comply with legal obligations

We do not sell or rent your personal data.

3. Where Your Data Is Stored

  • All personal data is stored securely in Supabase. Supabase may process data in jurisdictions outside of Canada, including the United States.
  • Chat inputs are processed by OpenAI to generate responses. Logs may be temporarily stored for monitoring and improvement, but Flowcus does not use them for advertising or resale.
  • Our frontend is hosted by Vercel, which may process limited technical and usage data.

4. Third-Party Services

We use trusted providers to deliver Flowcus:

5. Sharing Your Information

  • Service providers (listed above) who help us deliver our platform
  • Legal authorities if required to comply with applicable law
  • In aggregated or anonymized form, which cannot identify you

6. Your Rights

Under GDPR (EU/UK Users)

  • Access your personal data
  • Correct inaccurate information
  • Request deletion of your data ("right to be forgotten")
  • Restrict or object to processing
  • Data portability (machine-readable copy)
  • Withdraw consent at any time (e.g., newsletters)

Legal Bases for Processing: Contractual necessity; Consent; Legitimate interest; Legal obligations.

Under CCPA (California Users)

  • Know what personal information we collect and how it is used
  • Request access to the personal information we hold about you
  • Request deletion of your personal information
  • Opt out of the sale of personal data (we do not sell data)
  • Non-discrimination for exercising your privacy rights

To exercise your GDPR or CCPA rights, contact us at su@myflowcus.com.

7. Data Retention

  • We retain data as long as your account is active or as required to provide services.
  • If you delete your account, your email, chat logs, and associated records are erased from Supabase.
  • Temporary usage data may be retained for troubleshooting or compliance.

8. International Users

If you access Flowcus from outside Canada, your data may be transferred to and stored in countries with different data protection laws. Where required, we implement safeguards such as encryption, secure transfer protocols, and Standard Contractual Clauses (SCCs).

9. Security

We implement reasonable and appropriate technical measures to protect your data from unauthorized access, loss, or misuse. Supabase encrypts data in transit and at rest.

10. Children's Privacy

Flowcus is not intended for individuals under 16. We do not knowingly collect data from them. If you believe a child has provided us with Personal Data, contact us and we will remove it.

11. Important Notes on AI and Mental Health

Flowcus uses OpenAI models to generate responses. These are designed for focus and productivity support, not for clinical or therapeutic purposes. Flowcus does not provide medical or psychiatric advice.

If you are in crisis or experiencing severe distress, please seek help from a qualified professional or call your local emergency hotline.

12. Changes to This Policy

We may update this Privacy Policy periodically. Significant changes will be communicated via email or the app. Continued use of Flowcus after updates constitutes acceptance of the new policy.

13. Contact Us

Flowcus
Email: hi@myflowcus.com